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If you purchased Route Shipping Protection with your order, please refer to the Route tracking email you received after shipment. Claims for lost, stolen, or damaged packages must be submitted directly through the Route app or claims portal. If a replacement or refund is approved, Route will handle the resolution and processing of the claim.

Thank you for submitting your RMA Request.

Thank you for submitting your RMA request. Our team will review the documentation you provided and will contact you shortly with your RMA number if your request is approved.

Thank you for submitting your RMA Request.

Thank you for submitting your RMA request. Our team will review the documentation you provided and will contact you shortly with your RMA number if your request is approved.

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