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What is a core charge, and how do I get it back?

A core charge is a deposit added to an exchange pump, injector or turbo that is refunded when you return your old, rebuildable unit. Diesel Fuel Injection Service in Scappoose, Oregon refunds the core on receipt and inspection — usually within a few business days — as long as the core is the same part family, complete and not cracked, seized or disassembled. Full terms: /pages/rmas-and-core-returns. (503) 235-1947.

What counts as rebuildable

  • Same part family as the unit you bought, complete, with the tag or part number readable
  • Not cracked, welded, seized, burned or taken apart
  • Drained, capped and packed in the box the exchange unit came in

How to return it

  • Request the RMA on the core returns page or call us with your order number
  • Ship within the return window on your invoice; keep the tracking number
  • Refund goes back to the original payment once the core is inspected

Questions

We refund a partial amount or none, and tell you why; a cracked housing is the usual reason.

No — keep it and the core charge stands.

The window is on your invoice and the core returns page.

Shipping the core back is on the customer unless the order says otherwise.